Official CPI Statement: COVID-19 Coronavirus

Official Statement

May 8, 2020 

CPI Card Group, like many other businesses, is closely monitoring the news and information available regarding the potential spread of the COVID-19 to understand its possible impact to our business and operations.

All of CPI’s production and fulfillment operations remain open to continue to provide essential services for our financial services customers in accordance with the U.S. Department of Homeland Security’s Cybersecurity & Infrastructure Security Agency (“CISA”) Guidelines for the identification of essential critical infrastructure workers (the “CISA Guidelines”).  Our operations provide direct and critical support to the Financial Services sector, including the production and fulfillment of debit and credit, payroll, government benefit, and health savings account cards, as well as payment cards used by the unbanked to pay for daily expenses and bills.  These products enable people to access fundamental financial services.

Stay at Home, Safer at Home and Similar Orders

Many governmental authorities have issued orders aimed at reducing the in-person workforce to help limit the spread of the virus and requiring certain health and safety protocols for companies that are permitted to operate with employees on-site.  The orders issued by governmental authorities in our locations (Tennessee, Indiana, Minnesota and Colorado) provide that businesses like CPI that directly support the financial services sector are considered essential or critical businesses.

Consistent with these orders and Centers for Disease Control guidelines, CPI’s employees who are able to work from home will continue to do so for the foreseeable future.  CPI is committed to keeping employees as safe as possible in our workplace.

Employees and Operations

The health and safety of our employees remains paramount, and CPI continues to follow the safety precautions and other appropriate measures described below company-wide based on the health and safety practices recommended by the Centers for Disease Control and Prevention including:

  • Increased janitorial and sanitization services at all facilities and additional cleaning crews
  • Work station and high-traffic area cleaning between shifts
  • Additional hand sanitizer stations; personal hand sanitizer spritzers provided to each employee
  • Distributed masks to all employees; face masks required to be worn in all facilities
  • Health Self-Assessments required of all employees before coming to work
  • Temperature taking protocols for all locations
  • Visitor restrictions
  • Social distancing measures
  • Staggered production shifts to avoid any potential cross-contamination
  • Limited, business-need only access throughout High Security Areas (HSA)
  • Video conferencing for meetings
  • Encouraging employees who don’t feel well to stay home  and relaxing attendance policies
  • Site response protocols in the event an employee reports exposure to COVID-19, COVID-19 symptoms or tests positive
  • Return to work protocols for employees with COVID-19 symptoms or exposure
  • Encouraging employees to embrace preventative measures to protect themselves and their families including hygiene, social distancing and community guidelines and to use CPI resources including virtual doctor/nurse visits
  • Required Work From Home (WFH) for all office staff with alternating WFH schedules for certain manufacturing site staff
  • International and domestic business travel restrictions

CPI continues to focus on minimizing any potential business disruption by:

  • Revising workforce policies and business practices as warranted
  • Utilizing a pandemic communications plan
  • Site-by-site contingency and business continuity planning
  • IT disaster recovery planning
  • Continuously monitoring global/domestic activity related to COVID-19

Supply Chain

We are working and will continue to work with our suppliers to understand any area of potential risk, and as is normal business practice, mitigate those risks through buffer stock investments and multiple supplier sources.  As of today, we believe our supply chain and what we have on hand is able to meet our current and expected demand from our customers.

Please note that suppliers to CPI Card Group are considered essential.  The CISA Guidelines list under the Critical Manufacturing sector, “Workers who produce or manufacture parts or equipment that supports continued operations for any essential services …”

CPI would like to thank our customers and employees for their support and service as we work through this evolving situation.

We will update this statement as is warranted.




Supplier Code of Conduct

CPI Card Group Inc. takes its obligation to be a responsible global citizen seriously and expects suppliers to demonstrate a commitment that is consistent with the Supplier Code.

Efforts to Combat Human Trafficking and Slavery in Our Business and Supply Chains

This statement outlines CPI Card Group’s position on modern slavery and human trafficking.

Conflict Materials

Statement on Conflict Minerals

This Statement reflects CPI’s commitment with respect to responsible sourcing of tin, tantalum, tungsten and gold, and the expectations for CPI’s suppliers that provide materials containing those minerals.

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