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Service Standards
At CPI, we value each and every customer, and acknowledge that they are the heart of our business. In order to better enable our employees to continue providing exceptional customer experiences, we have created the CPI Customer CARE Program. This program is based on the following CPI Service Standards:
- Consistency – CPI will be a reliable and steady partner, providing a common experience across our company.
- Assurance – CPI will bring confidence to you and your business. When you do business with us, you can have certainty in our delivery.
- Responsiveness - CPI will provide a timely and accurate response to all tasks, and will adjust nimbly to the unique conditions that impact your business.
- Expert Partnership - We are specialists in many industries in the card and cards services business and strive to provide innovative solutions and ongoing education. We will build a relationship with you that is based on mutual cooperation and will be in the spirit of collaboration.
Using these standards for service that we will provide our customers, we will develop tools and programs that allow our employees to deliver on these promises every day. A key input to this process is our customer satisfaction survey, which is sent to every customer. We look forward to your input so we can continue to exceed your service needs.
President’s Statement
CPI Card Group was created to provide superior customer experiences for card issuers. We strive to create a world-class experience that exceeds your highest expectations every time you interact with us.
If for any reason, you are not satisfied with your experience, please ask for me, Steve Montross, President and CEO.
From all our employees, we thank you for your business.
